Reasons to email us
Email is our only contact channel. Messages to [email protected] are most useful when they are about one of these:
- A wrong figure on our pages, for example a deposit range, a bonus term or a calculation in a naira example. Include the page address, a screenshot of what 1win.ng shows and the date you took it.
- A change on 1win.ng that our page has not caught up with, such as a new payment method in the cashier or different bonus terms.
- A question one of our guides left unanswered.
- Partnership or advertising enquiries.
Corrections that affect money, such as a limit or a wagering rule, are checked first. When a page is corrected, its update date changes, so you can see the fix without waiting for a reply. Who writes and checks the pages is set out on the about page for this guide.
| Parameter | Value |
|---|---|
| [email protected] | |
| Other channels | None |
| What we handle | Errors on our pages, changed 1win terms, partnerships |
| What we cannot handle | 1win accounts, payments, verification |
| Help with a 1win account | Live chat on 1win.ng |
Things we cannot do for you
We run an independent guide and have no access to 1win accounts, payments or verification. We cannot:
- log in to your account, reset a password or unlock it;
- trace, speed up or cancel a deposit or a withdrawal;
- review your documents or move a verification forward;
- close an account or set limits on it.
Do not send us your password, card number, BVN, one-time codes or copies of your ID. We do not need any of them and will never ask for them. Our note on how reader emails are stored explains what happens to your message.
Getting help with a 1win account
Account, payment and verification questions go to 1win itself, through the live chat on 1win.ng; in our test a bot answered at once but no live agent joined within ten minutes, so allow time. If gambling is causing you problems, our page on support for players in Nigeria lists organisations that can help.
FAQ
Can you pass my complaint on to 1win?
No, we have no channel into 1win for individual accounts. Write to 1win through its live chat and keep the date, the amount and any reference number of your payment ready.
Do you reply to every email?
We read every message but cannot promise a reply time. Corrections are made on the page itself, and the new update date shows that the point was checked.
Can you tell me whether my withdrawal will be paid?
No, we cannot see any 1win account or payment. Only 1win can answer that, through the live chat on 1win.ng.
Should I attach a screenshot to a correction?
Yes, a screenshot of what 1win.ng shows, with the date you took it, lets us check the point quickly. Crop out your balance, phone number and anything else that identifies your account.